IT Support
Offering dedicated IT support services and solutions, we become your total IT partner. We take the time to understand your business and implement the most effective solutions for you.
We use our remote software to offer you instant support from anywhere in the world. An internet connection is all you need and we can be connected within minutes.
As a client, an unattended session will be setup on all of your Windows devices. When you require support we can connect straight on, but not without your approval first.
More and more businesses are choosing cloud computing solutions. We will set up your hosted email entirely on a cloud-based platform. With cloud hosting, you no longer have to worry about being on-site to access email.
Your contacts, calendars, tasks, and even your archives are safely hosted in the cloud, accessible from any signed in device. The versatility and cost-effective nature of cloud email allow even small companies to pick the most fitting service for their needs.
We provide everything from sourcing, building, and installing your servers, to ongoing maintenance to make sure it stays running smoothly. With over 20 years of IT management experience, we offer a fully featured network support and maintenance plan, including server monitoring, security, and initial server setup. Our established relationships with third party vendors allow us to build your servers for the best price.
We boost productivity. We’ll optimise your servers and networks, providing secure, external access to your systems – whether in the office, at home or on the go. As well as making sure your servers have the most up-to date security and protection.
We provide a fully managed IT support solution for your business. This includes network administration, technology consulting, including hardware and software, proactive maintenance on all of your IT systems, and 24/7 IT support included with priority support. We get to work understanding your business right from the start, so we can provide recommendations for upgrade paths, prioritizing the most needed areas for improvement.
We support Desktops, Laptops, Printers, Tablets, Phones, among a host of other devices. We also provide support for bespoke hardware, taking the time to understand how these devices work within your business.
Giving Network control of your IT means a fast and proactive approach to keep your IT systems up to date, and give your business a head start on the competition.
Whenever there is an issue, you can rely on us to get it resolved. You can report problems to us anytime, anywhere, via email or give us a call.
Network uses an in-house developed helpdesk software solution to manage and deal with support requests sent in. A lost support request is a thing of the past, all issues get dealt with fast, in-line with the SLA agreed with your business.
Our Microsoft Certified dedicated support team, monitor the helpdesk and are on hand to resolve any issues you may have.
All emails are tracked and managed in our ticket system which a member of your team can review the status of outstanding support requests. This transparent approach allows businesses to have the confidence that Network are dealing with your issues.
Network also use bespoke cloud software to create an asset list of all the computers in the business. This is used by Network to help resolve issues quicker and more efficiently.
Whether you want to be Cyber Essentials certified or want to be sure your business is following GDPR best practices, Network has you covered. Networks bespoke software will help tick many of the cyber essential’s boxes to make your business compliant. Network are Cyber Essentials certified and has helped clients achieve this status as well as IASME certification, therefore you can be reassured that you are in safe hands when it comes to your IT security.
Cyber Essentials is a certification scheme backed by the Government to reduce cyber vulnerability. When implemented, the security controls outlined should prevent 80% of cyber-attacks. Launched in 2014 by the National Cyber Security Centre, the Cyber Essentials scheme highlights the five basic cyber security controls that all businesses should be implementing:
- Secure connections to the internet
- Controlled access to devices and data
- Protection from viruses and other malware
- Management of software patches and updates
- Secure devices and configurations
- Being certified is an essential first step to become GDPR compliant