What are the benefits of outsourcing it helpdesk?

Helpdesk IT Support is a core part of our wider IT Support Services giving your organisation a dedicated team of specialists who handle day to day technical challenges. Instead of trying to manage issues internally, your colleagues can call, email or raise a ticket and an engineer will take care of it.

What Is Helpdesk IT Support?

Helpdesk IT Support gives your organisation a dedicated team of specialists who handle all everyday technology problems, instead of trying to manage issues internally. Our helpdesk operates from 9am to 5:30pm, covering the core business hours when your team needs support the most. You receive dependable assistance from engineers who understand your systems and can resolve issues promptly.

Typical helpdesk support includes:

• Assistance with common IT problems
• Proactive monitoring and maintenance
• Agreed service commitments
• Advice from trained specialists
• Consistent monthly billing

Lower and More Predictable Costs

Hiring internal IT staff is costly and often unnecessary for smaller or growing organisations. The average IT salary in the UK is around £46,000 a year, meaning even a 20 person business would need to invest heavily to employ a single technician. Our model is far more cost effective. At £65 per user each month, you gain access to a team of six IT support experts without any recruitment fees, training costs or HR overheads. Your expenses remain consistent, allowing you to plan budgets with confidence. You receive an enterprise level service at a significantly reduced cost compared to building an in house IT department.

Access to a Wider Pool of Specialists

With a managed helpdesk you benefit from a broader range of expertise. Many organisations rely heavily on platforms such as Microsoft 365 which makes responsive helpdesk support more important than ever.

Our technicians can help with:

• Networking and infrastructure
• Cyber security
• Cloud and Microsoft 365
• Hardware and device management
• Software and application support

Your users get the right help from the right person straight away, reducing downtime and improving the overall quality of support.

Scalability as Your Organisation Grows

As your business evolves, your IT requirements naturally increase. More staff, additional devices and new digital services all place greater demand on support resources. A managed helpdesk adapts to your growth. We scale the service as your organisation expands so you never feel under supported. New users can be onboarded quickly and temporary increases in demand are handled smoothly. You gain flexibility without the need to recruit or train extra staff.

More Time to Focus on Your Core Business

When employees attempt to fix technical problems themselves, it takes time away from their main responsibilities. Senior staff can also become involved when IT issues escalate, creating unnecessary distractions. A helpdesk removes that burden. Your team can focus on their work while we manage the technical challenges. Issues are resolved faster, internal pressure is reduced and your organisation can stay focused on strategy and growth.

Stronger Cyber Security

Cyber Threats continue to grow across the UK, and many organisations remain vulnerable. A managed helpdesk plays a key role in strengthening your security posture by ensuring systems are maintained, monitored and updated correctly.

This includes:

• Secure user and access management
• Timely patches and updates
• Support for Multi Factor Authentication (MFA)
• Monitoring of computers and activity
• Quick response to potential threats
• Guidance on good cyber practice

With expert oversight across your systems, your business remains safer and more resilient.

Written by Jack Marshall

Date: 08/12/2025